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We manufacture most of our product to the specification of the purchaser and therefore are not eligible for return. If an item was accepted to be returned there is a 20% check out and restocking fee for any electrical item including kilns.  Please insure any item shipped to Jen-Ken Kilns for loss or damage in transit.  We do warranty our products, and stand behind the workmanship and quality.
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Jen-Ken Kilns Exclusive Fiber Kilns!