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Jen-Ken Kilns Limited Warranty


JEN-KEN KILNS
are warranted to the original purchaser to be free from defects in materials and workmanship under normal use and proper conditions for the following periods:
  • Brick Kilns: 2 years
  • 120V Fiber Kilns: 1 year (e.g., Chilipepper, Bonnie Glo, ProFusion Series)


How to Claim a Warranty

To claim under the warranty, the purchaser must:

  1. Provide written proof of the purchase date.
  2. Notify JEN-KEN KILNS or the authorized distributor/dealer from whom the kiln was purchased.
  3. Make the kiln available for inspection; photos may be required.


Warranty Repairs

  1. From Authorized Dealer: Warranty repairs should be arranged with the dealer from whom the kiln was purchased. They will manage any repairs or part replacements.
  2. Factory Repairs: If parts need to be returned, the customer must send them postage prepaid to JEN-KEN KILNS at: 3615 Ventura Drive West, Lakeland, FL 33811. Include your contact details and a letter explaining the issue. If found defective, JEN-KEN will send replacements prepaid.
  3. Kiln Returns: If the entire kiln is returned, all shipping costs are the purchaser’s responsibility. Contact JEN-KEN KILNS prior to shipping to discuss the best shipping method and parts to return. Factory warranty work will be completed within 30 days.

JEN-KEN KILNS reserves the right to replace the entire kiln or parts as necessary.


What is Not Covered

This warranty excludes:

  • Freight damage (refuse the shipment if damaged)
  • Altered kilns, abuse, neglect, moisture damage, and improper storage
  • Improper installation or operation on incorrect voltage
  • Kiln overfires (exceeding firing temperature), Dawson Kiln Sitter, or Limit Timer
  • Kilns operated for reduction or salt firing, or purposes other than ceramic/glass
  • Personal injury or property damage from improper use (e.g., combustible material proximity or insufficient ventilation)


Additional Terms

  • Warranty is non-transferable and applies to the original purchaser only.
  • This warranty is voided if modifications are made to the kiln without express permission from JEN-KEN KILNS.
  • JEN-KEN KILNS is not liable for incidental or consequential damages.
  • This warranty is in lieu of all other warranties, expressed or implied, and may vary based on state law.


Contact Us

If you have questions or concerns about this shipping policy, please contact us:

JEN-KEN KILNS
3615 Ventura Drive West

Lakeland, FL 33811
jenkenkilns@gmail.com
(863) 648-0585




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