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We want to hear from you! Please communicate any comments or questions to the following number or through our email form provided below.
Phone 863-648-0585

Hours of Operation: Business Office Hours: Tuesday - Friday 8:00 am-4:00 pm Eastern Time

Live Chat Tech Support now available Tues-Fri 8:00 am-4:00 pm Eastern Time via Google Hangouts!  Message

Repairs are accepted Tuesday-Friday from 8am-3:30pm only.  Most repairs are completed in less than 2 weeks.  Repairs of other manufacturers' kilns are accepted on a case-by-case basis, and may take up to 30 days to complete.  

Emergency Number (Evenings and weekends only) 863-738-3374.  These calls come to tech support staff cell phones.
No silly calls.  
Please text or leave a message describing your emergency, and one of our techs will return your call.  We cannot accept parts orders outside office hours.

Sir Ramic Porcelain, Inc
AKA Jen-Ken Kilns 
3615 Ventura Dr. W.
Lakeland, FL 33811   

It's best to use above methods of communication, but to send a message to our general malbox (which gets checked less frequently), use the contact form below:

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